Introduction
Welcome to TryQwerty. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding personal information when you use our marketing automation platform.
Company Name: TryQwerty
Contact Email: privacy@tryqwerty.com
Last Updated: 2025-11-07
Data We Collect
We collect information that you provide to us directly and information that is generated through your use of our services:
Account Data
- Email address - Used for login and account communications
- Name and business name - Used to personalize your experience
- Password - Stored securely using industry-standard hashing (bcrypt)
Usage Data
- Sequences created - Marketing automation workflows you build
- Messages sent - Email, SMS, and WhatsApp campaigns
- Analytics events - How you interact with our platform
Customer Data
- Customer information - Names, emails, phone numbers imported from Shopify
- Order history - Purchase data synced from your e-commerce store
- Behavioral data - Customer engagement with your campaigns
Technical Data
- IP address - Used for security and fraud prevention
- Browser type and device info - Used to optimize platform performance
- Cookies - Analytics and essential functionality (see Cookies & Tracking section)
How We Use Data
We use your information for the following purposes:
- Provide Marketing Automation Services: Deliver email, SMS, and WhatsApp campaigns to your customers
- Improve Our Product: Analyze usage patterns to enhance features and user experience
- Customer Support: Troubleshoot issues and respond to your inquiries
- Legal Compliance: Meet anti-spam regulations (CAN-SPAM, TCPA, GDPR), maintain data retention policies, and prevent fraudulent activity
- Security: Detect and prevent security threats, unauthorized access, and abuse of our services
Third-Party Services
We partner with trusted third-party services to deliver our platform. Each service has its own privacy policy:
Data Security
We implement industry-standard security measures to protect your data:
- Encryption in Transit: All data transmitted between your browser and our servers uses HTTPS/TLS encryption
- Encryption at Rest: Your data is encrypted in our database using AES-256 encryption
- Access Controls: Role-based access controls ensure only authorized personnel can access sensitive data. Multi-tenant isolation prevents cross-business data access.
- Regular Security Audits: We conduct periodic security reviews and penetration testing
- Secure Password Storage: Passwords are hashed using bcrypt with per-user salts
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your account.
User Rights (GDPR Compliance)
If you are located in the European Union (EU) or California, you have specific rights regarding your personal data:
- Right to Access: Request a copy of your personal data we hold (available via account export feature)
- Right to Deletion: Request deletion of your data (see our Data Deletion page)
- Right to Rectification: Correct inaccurate or incomplete data through your account settings
- Right to Data Portability: Export your data in CSV format
- Right to Object: Object to processing of your data for marketing purposes
- Right to Withdraw Consent: Withdraw consent for data processing at any time (may affect service availability)
- Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise these rights, contact us at privacy@tryqwerty.com. We will respond within 30 days.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our platform:
Types of Cookies
- Essential Cookies: Required for login, session management, and core functionality (cannot be disabled)
- Analytics Cookies: Google Analytics (GA4) cookies to understand how users interact with our platform
- Marketing Cookies: Used to deliver relevant ads and measure campaign performance (third-party services)
Cookie Retention
- Session cookies: Expire when you close your browser
- Persistent cookies: Expire after 1-2 years
- Analytics cookies (GA4): 2 years
Opt-Out Instructions
To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on.
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, please contact us immediately at privacy@tryqwerty.com, and we will delete it promptly.
This policy complies with the Children’s Online Privacy Protection Act (COPPA).
International Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States and European Union regions. We use the following safeguards:
- Data Storage: Hosted by Supabase in US/EU data centers with GDPR compliance
- Standard Contractual Clauses (SCCs): We use EU-approved SCCs for data transfers outside the EU
- Data Processing Agreements: All third-party processors sign DPAs committing to GDPR standards
Updates to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated as follows:
- Notice Period: 30 days advance notice for material changes
- Email Notification: Sent to all active users’ registered email addresses
- Last Updated Date: The date at the top of this page will be updated
Continued use of our services after the notice period constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: privacy@tryqwerty.com
Response Time: We aim to respond within 5 business days
For urgent security matters, please use the subject line “URGENT: Security Issue” in your email.